Comair Limited Privacy Policy


Thank you for visiting the website of Comair Limited (“Comair”). This Privacy Policy is subject to the terms and conditions contained on (“this Website”), and all definitions contained in such terms and conditions shall apply equally to this Privacy Policy.

References to “Comair”, “we”, “us”, “our” and “ours” in this Privacy Policy mean Comair.

The terms “you”, “your” and “yours” when used in this Privacy Policy mean any user of this Website.

The privacy of individuals visiting our Website is of importance to us. We are committed to the privacy and confidentiality of information provided to us. This Privacy Policy describes our current policies and practices with regard to any personal information collected by us from you directly and/or through the Website.

By continuing to use this Website, you agree to the terms and conditions set out in this Privacy Policy. Please note that by submitting information via this Website, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this Privacy Policy. We recommend that you read this Privacy Policy together with our terms and conditions prior to submitting information to this Website.

You can access our full Privacy Policy below to help you to understand better how we use your personal information. In it, we explain in more detail the types of personal information we collect, how we collect it, what we may use it for and who we may share it with.

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by contacting the Comair Data Protection Officer, using the below contact details.

Head Office

Telephone Number

+27 (0) 11 921 0111

Physical Address

2-4 Fortress Road
Kempton Park
South Africa

Postal Address



Email address

P.O. Box 7015
Bonaero Park
South Africa

Data Protection Officer

Lonette Genis

Comair is committed to respecting your privacy and protecting your personal information.

  • We will be transparent about the information we are collecting and what we will do with it.
  • We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with products and/or services you have requested and enhancing your experience with Comair.
  • We will also use the information to help us understand you better and, if permitted to do so in terms of applicable law, give you information on relevant offers.
  • If you tell us you don’t want to receive marketing messages we will stop sending them. We will, of course, continue to send essential information relating to a product or service you have purchased to keep you informed about your booking and travel itinerary.
  • We will put in place measures to protect your personal information and keep it secure.
  • We will respect your data protection rights and aim to give you control over your own personal information.

Within the Privacy Policy you will find some specific examples of why and how we use your personal information. If you have further questions please get in touch with us by writing to the Data Protection Officer.

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.

Full Privacy Policy

Controller of / Responsible Party for Personal Information:

Any personal information processed by Comair in connection with this Privacy Policy is controlled by Comair, which is considered the “controller” or “responsible party” of your personal information under European Union and South African data protection law, respectively.

If you have made a flight booking with us but one or more flights are to be provided by other airline(s), then that other airline will also separately be considered a “controller” or “responsible party” under European Union and South African data protection law, respectively. You can access the privacy policies of the other airlines from them directly.

Any provider of products or services, such as a hotel or car rental company, will also separately be a “controller” or “responsible party”. You can access the privacy policies of those providers from them directly.

If you are a member of the British Airways Executive Club, Avios Group (AGL) Limited will also separately be a “controller” or “responsible party” of your personal information. Avios Group (AGL) Limited’s address is Astral Towers, Betts Way, Crawley RH10 9XX. The Avios Data Protection Officer can also be contacted by email addressed to

What do we mean by Personal Information?

When does this policy apply?

How can you keep your Personal Information Secure?

Keep your booking reference confidential.

Keep your registered customer log-in details confidential.

Be aware of and protect yourself against Internet fraud and “phishing”.

When do we collect Personal Information about you?

What types of Personal Information do we collect and retain?

When and why do we collect “Special Personal Information”?

What do we use your Personal Information for?

When will we send you Direct Marketing?

How can you change what Direct Marketing Communications you receive, how you receive them and unsubscribe:

What is our Legal basis for using your Personal Information?

How long do we keep Personal Information?

Performance of a Contract with you:

Legitimate Interests:

Compliance with Legal Obligations:

To Protect the Legitimate or Vital Interest of You or Another Person:


Who do we transfer to, disclose or share your Personal Information with?

What Countries will your Personal Information be sent to?

What are your Legal Rights in relation to the Personal Information we hold about you?

How can you Exercise your Legal Rights and Change how we use your Data?

Accessing your Personal Information:

How will we inform you of Changes to this Privacy Policy?

How to get in touch with us and your Right to Complain: