Comair to voluntarily extend suspension of services

Tuesday, 13 July 2021 - Following President Ramaphosa’s announcement that South Africa will remain on an adjusted LEVEL 4 lockdown for at least the next two weeks, Comair will extend the suspension of scheduled kulula.com and British Airways (operated by Comair) flights, until 31 August 2021.

The prohibition of all non-essential travel in and out of Gauteng, very little to no demand for business travel and international travel bans resulted in Comair temporarily suspending all scheduled flights from Monday, 5 July 2021.

The intention was to recommence operations from 30 July 2021. Given the uncertainty of the expected length of the recently adjusted LEVEL 4 lockdown, restriction of travel in and out of Gauteng coupled with the rampant transmissibility of the COVID-19 “Delta” variant, Comair had to make a difficult but responsible decision to further suspend flight operations until 31 August 2021.

This decision has been taken in the interest of the well-being of employees and customers. Without Government engagement with or support for the aviation sector and associated services, the ability to plan constructively for a meaningful service beyond 30 July 2021 is exceptionally challenging. Taking the potential variables into consideration, Comair plans to resume scheduled operations on Wednesday 1 September 2021.

Comair CEO, Glenn Orsmond, apologised to customers affected by the suspension.

“This decision was not made lightly, as it has a significant impact on both our customers and our employees. However, under the circumstances, we believe it is the correct course of action to ensure the health and wellbeing of our customers and employees. We empathize with Government’s unenviable position with regards to balancing the health of the nation and the suffering economy.

“We also welcome the announcement opening vaccine registration for the 35–49-year-old group from 15 July 2021. This is a crucial step towards ensuring the safety of our customers and our employees, as well as stimulating demand and the recovery of our economy and tourism industry. We anticipate the vaccine roll-out picking up pace in earnest and hope to see it reaching critical mass in the next month or two and look forward to welcoming our customers back on board on 1 September.”

Tickets for travel with kulula.com for the period 28 June 2021 to 31 August 2021 will remain valid for 12 months until 31 August 2022. No change of booking fee or fare difference will be charged. Customers can change their travel dates online via Manage My Booking on kulula.com. The kulula.com Contact Centre is available to assist from Monday to Sunday, 08:00 – 17:00.

The British Airways ‘Book with Confidence’ policy will apply to all customers holding a valid ticket with British Airways (operated by Comair). Customers can change their travel dates online via Manage My Booking on ba.com or via their travel agent if they booked their travel through a Travel Agency. The British Airways (operated by Comair) Contact Centre is available to assist from Monday – Friday, 08:00 – 17:00; Saturdays, 08:00 – 15:00 and Sundays, 08:00 – 13:00.

Customers holding long-haul British Airways-125 tickets on a cancelled British Airways (operated by Comair) connection during the suspension period, will be provided with alternative flights.