British Airways says no change to check-in policy

Johannesburg - Wednesday 4 June 2008. British Airways says an e-mail claiming that customers can no longer use driver’s licences when checking in for domestic flights is nonsense.

“Absolutely nothing has changed,” says Stuart Cochrane, British Airways operated by Comair’s Executive Manager of Marketing, Sales and Communications. “We’ll still happily accept driver’s licences as a form of identification for domestic flights.”

Valid identity documents and passports are also accepted. Customers flying to other countries on regional or international flights will, however, still need to carry a valid passport, complete with any visas that are required.

Cochrane also rubbished rumours that customers would be required to produce an e-ticket receipt at check-in. All that is required is the booking reference number.

The booking reference number, usually a combination of six letters and digits, can also be used to check-in online 24 hours before departure or at one of the remote check-in kiosks at the airport. Customers can print their boarding passes at the kiosks allowing them to skip the queues at the check-in counters. Dedicated fast-bag-drop facilities are available for people needing to check-in luggage.