COVID-19 PROTOCOLS, POLICIES AND TRAVEL ENTRY REQUIREMENTS
South Africa remains on an adjusted alert LEVEL 1 lockdown, as of
01 October 2021.
1. HYGIENE AND PROTECTION
1.1. HOW DO I KNOW THAT YOUR AIRCRAFT CABINS ARE SAFE FROM COVID-19?
The safety of our customers and staff are our number one priority. We are continuously monitoring the situation and are in close contact with various industry partners, relevant regulators and health authorities to ensure we abide by all regulations and remain responsible and proactive in preventing the virus from spreading.
- All our aircraft in the Comair fleet are fitted with High-efficiency Particulate Air (HEPA) filters, which filters recirculated air onboard, removing airborne particles.
- Our aircraft are disinfected after every flight.
- We have intensified cleaning protocols on our aircraft, focusing on high-frequency touchpoints such as handles, seatbelt buckles, tray tables and armrests, as well as hard surfaces such as lavatories, toilet floors, galley units, ceilings and window shades, as well as galleys and waste-bins.
- All aircraft have Universal Precautionary Kits and cleaning materials, as well as backup kits in the event that staff need to deal with communicable diseases. Our cabin crew is well trained in dealing with communicable diseases.
- Heightened protocols and awareness drills among all personnel are being rigorously implemented. Stringent measures have been put in place to heighten the focus on personal hygiene.
1.2. WILL I BE REQUIRED TO WEAR A FACE MASK WHEN TRAVELLING WITH KULULA.COM/BRITISH AIRWAYS (OPERATED BY COMAIR)? ARE FACE MASKS BEING OFFERED ON YOUR AIRCRAFT?
As part of the Disaster Management Act in South Africa, wearing a face mask is mandatory when in a public place, therefore the use of face masks in the airport building and onboard is mandatory. Children under the age of 5 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate.
kulula.com/British Airways (operated by Comair) will not be providing face masks and customers will have to ensure that they bring their own masks as the law requires face-coverings to be worn in any open public space, as well as when individuals enter shops, public buildings and places of work.
1.3. WILL I BE ALLOWED TO REMOVE MY MASK WHILE ONBOARD THE AIRCRAFT?
During your journey, to ensure that we keep everyone as safe as possible, you will be required to keep your mask on, making sure that you cover both your nose and your mouth and that you keep your movement within the cabin to a minimum.
Masks may only be removed for a reasonably short period when you are actively consuming food and/or a drink. Masks should be placed back on in between courses and should not be left off for the duration of the meal service. The same also applies if you are resting or sleeping.
1.4. CAN I BRING MY OWN HAND SANITIZER ONBOARD WHEN I TRAVEL?
Yes. You are more than welcome to bring your own hand sanitizer onboard.
We do ask that customers adhere to the rules and regulations specified by the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, as well as Comair’s regulations for carrying gels or liquids through airport security checkpoints.
If you are travelling internationally, you will need to adhere to the appropriate international rules and regulations pertaining to carrying liquids and gels through the airport security checkpoints.
1.5. ARE THERE ANY PRECAUTIONS I CAN TAKE TO PROTECT MYSELF AND OTHERS FROM COVID-19?
We recommend that customers visit the National Institute for Communicable Diseases (NICD) website, as a resource on how best to protect oneself.
Wearing a mask in the airport building and onboard is mandatory.
In addition, customers are encouraged to wash their hands frequently and use hand sanitizers and/or anti-bacterial wipes when travelling. We would like to remind customers, where possible, to maintain social distancing and to make use of our self-service offerings.
Customers should not travel if experiencing any signs of illness.
1.6. IS A CATERING SERVICE CURRENTLY OFFERED ONBOARD?
In line with the gazetted government regulations, airlines may once again provide catering on board.
Customers travelling with British Airways (operated by Comair) can look forward to experiencing our full-service hospitality, including a selection of complimentary meals in Club (business class) or light snacks in Traveller (economy class) and beverages. Our current onboard catering has been designed to comply with COVID-19 protocols.
Customers who require special meals need to note that currently
British Airways (operated by Comair) can only commit to cater for the following special meal options: Child, Vegan, Diabetic, Low Fat and Hindu meals.
We are happy to advise that kulula.com will, in the near future, be re-introducing onboard catering on a pay as you go basis. We will until such time though only be able to provide water on request.
As per the health and safety regulations, customers have to refrain from bringing their own food or drinks onboard, as it increases the risk of fellow passengers and staff, being potentially exposed to contaminated packaging, when having to clear and clean the aircraft.
1.7. IS THERE AN ONBOARD MAGAZINE?
To curb the spread of COVID-19 and as a precautionary measure, we have temporarily halted physical copies of both our inflight magazines, khuluma (kulula.com) and High Life (British Airways) onboard all our flights.
2.1. WHAT DO I REQUIRE AND NEED TO BE AWARE OF WHEN I FLY WITH KULULA.COM/BRITISH AIRWAYS (OPERATED BY COMAIR)?
Due to the added regulatory and safety protocols, Comair recommends that passengers arrive at the airport at least 2-hours ahead of their scheduled flights, to accommodate for any unforeseen delays in the processing time as part of the airport travel experience.
Customers will further be required to have the following, when flying with kulula.com or British Airways (operated by Comair);
- Face Mask
- Printed/Electronic Boarding Pass (phone or tablet)
- ID or Passport
Temperature screening checks by ACSA will be conducted for all customers/guests entering the airport terminal.
2.2. WHAT DO I REQUIRE IF MY FLIGHT ARRANGEMENTS FALL OUTSIDE THE CURFEW HOURS?
Customers who arrive on a flight or who are travelling to or from an airport, which necessitates travelling during restricted hours of movement outside the current curfew hours of 24h00-04h00, needs to be in possession of a valid boarding pass as proof of a flight or a copy of the airline ticket.
2.3. WHAT OPTIONS DO I HAVE IF I FALL ILL BEFORE MY FLIGHT?
Customers can make changes to their flight booking online up to 2-hours before their departure, provided they have not yet checked in. Already checked in customers should call the relevant kulula.com or British Airways (operated by Comair) Contact Centre to reschedule their flight. Should a customer be unable to call the Contact Centre to reschedule their flight, a doctor’s note will need to be submitted to facilitate a credit.
2.4. WHAT WILL HAPPEN WITH MY BOOKING, IF I BOOK AND FLIGHTS ARE CANCELLED AGAIN DUE TO COVID-19 AND LOCKDOWN?
Comair will continue to closely monitor the situation and adjust its operations, as necessary or required. Comair will update affected customers accordingly.
3. TRAVEL ENTRY REQUIREMENTS
3.1. WHAT DO I NEED TO BE AWARE OF, IF I AM TRAVELLING ON A REGIONAL/ INTERNATIONAL FLIGHT OUTSIDE OF SOUTH AFRICA?
Some governments have implemented COVID-19 restrictions pertaining to passengers who have travelled to or from destinations other than South Africa.
The onus is on passengers to familiarise themselves with the travel restrictions and required documentation for the destination they are travelling to, to avoid being denied boarding, denied entry into a country or a requirement for a second COVID-19 test on arrival. Please note that customers will forfeit their tickets as a result of denied or delayed entry.
We recommend customers contact the local authorities for the latest updates ahead of any international travel.
(There is currently a travel ban in place for all travel between South Africa and Mauritius, effective 29 November, until 31 December 2021)
(Comair has not yet resumed flights to Zambia)
(Comair has not yet resumed flights to Namibia)
3.2. WHAT SHOULD I DO IF I HAVE BEEN AFFECTED BY A TRAVEL BAN WHILE TRAVELLING IN A FOREIGN COUNTRY?
- All South African citizens that are affected by a travel ban, should contact the South African Mission/Consulate in the respective visited country, to inform them of their presence.
- All non-South African citizens affected by a travel ban, should contact their respective Mission/Consulate of which they are a citizen, to inform them of their presence, in the visited country