We are being confronted by one of the most devastating global pandemics in modern times, COVID-19. Globally as well as locally, our industry is severely affected by this disaster and it certainly has put a huge strain on our operations and how we serve our customers.
In line with the directive from our President and to prevent the spread of the Coronavirus, we have suspended all our flights until Sunday, 19 April 2020.
During the country wide lockdown our Operations will remain closed.
We are trying to be as flexible as possible and have adjusted some of our policies to accommodate our customers. Should you be affected, your ticket will be valid for 12-months, from date of first departure as per your original booking, regardless of fare rules and restrictions. No Change of Booking Fee will be charged; however, a fare difference may apply due to the availability of seats. This will apply to tickets issued on or before 20 April 2020, for travel until 17 May 2020.
You are welcome to phone us any time during the 12-month period to rebook your flight, after the lockdown period.
If you have received a travel bank credit already, you can use it. For all other customers, please keep your ticket number as a reference, for when you contact us to rebook.
We appreciate your support and understanding. Please be safe and responsible during the lockdown.
Awareness | Education | Prevention
THE SAFETY AND WELLBEING OF OUR EMPLOYEES AND CUSTOMERS IS PRIORITY.
Comair recognises the increased uncertainty that the Coronavirus (COVID-19) may be causing. We remain in close contact with industry partners, relevant regulators and health authorities regarding the implementation of measures against the spreading of the Coronavirus and will continue to follow their advice.
The safety and wellbeing of our employees and customers is always our priority and measures have been put in place to heighten the focus on hygiene across the board.
Download the Coronavirus infographic PDF here
WHAT IS THE CORONAVIRUS?
As per the World Health Organisation (WHO), the Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.
National Institute of Communicable Diseases (NICD)
hotline number on
0800 029 999
For all official information and updates regarding COVID-19, visit the South African Department of Health's website at www.SAcoronavirus.co.za