Unused Reservations

Customers with unused tickets booked with kulula.com or British Airways (operated by Comair) or via Comair’s channels, affected by Comair’s business rescue proceedings should take note of the below:

Tickets Purchased via Comair Channels (i.e. a ticket number starting with 161)

Customers who have purchased kulula.com or British Airways (operated by Comair) flight tickets (ticket number starting with 161) for departure between 14 March and 30 November 2020 and who have elected to retain the value of their bookings, or where customers did not make any election, will be able to utilise the unused ticket value for travel before 30 November 2021. The value of unused flight tickets booked outside of South Africa, will be valid for travel until 30 April 2022.

Customers may contact the kulula.com Contact Centre on 0861 KULULA (585852) to make a booking. The value of the ticket can be used to pay, or part pay for a future flight booking with kulula.com.

Customers who elected to become creditors and who are holding unused flight tickets starting with 161 have the opportunity to change their election and retain the value of their tickets, in order for them to make a future booking with Comair for travel before 30 November 2021, should they wish to do so.

Customers listed in the Business Rescue Plan (Annexure B) as creditors who would like to change their election, should email creditorsclaims@comair.co.za by no later than 31 May 2021 and provide their booking reference or ticket number.

Tickets Purchased via a Third Party

Customers who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 30 November 2020 from a third party (i.e. a ticket which does NOT start with 161), should direct their queries to the travel agent, British Airways or the partner airline from whom the ticket was initially booked. A list of contact details for Comair’s travel and airline partners is available here.

Customers who have purchased British Airways (operated by Comair) flight tickets (ticket number starting with 125) for departure between 14 March and 30 November 2020 may also refer to the British Airways ‘book with confidence commitment’ when making future bookings.

International and Packaged Bookings

International and Packaged Bookings refer to Customers who have purchased;

1. an airline ticket with Vitality on Emirates, Qantas or British Airways International,
2. a hotel booking via Vitality,
3. a hotel booking with or without extras (such as airport transfers, car hire or experiences) on kulula.com, mtbeds or kulula holidays.

The refund process for customers who have cancelled their reservations is underway and customers should expect further communication from Comair and the business rescue team. Any queries regarding the rebooking process or cancellations may be directed to holidays@kulula.com.