Unused Reservations

Persons with unused reservations booked with kulula.com or British Airways (operated by Comair) or via Comair’s channels, affected by Comair’s business rescue proceedings should take note of the below:

Tickets Purchased via Comair Channels (i.e. a ticket number starting with 161)

Customers who purchased kulula.com or British Airways (operated by Comair) flight tickets for departure between 14 March and 30 November 2020, with a ticket numbers starting with 161, would have had an opportunity to complete and submit the Customer Election Form by 21 June 2020 as communicated via email, the company’s website, travel agents and the media. This form gave those customers with unused flight tickets starting with 161 the option to either extend the value of their tickets or to become creditors of the company.

Customers who elected to keep the value of their bookings, or where customers did not make any election, will be able to make a future booking until 30 November 2021 with Comair, subject to availability and difference in rates, fares and/or taxes, via our Contact Centre or your travel agency. Our Contact Centre will reopen when Comair resume operations.

Customers who have elected to become creditors of the Company will receive a distribution from Comair in terms of the adopted Business Rescue Plan. These customers are reflected as concurrent creditors in Annexure B to the adopted Business Rescue Plan.

However, as a gesture of good faith, the business rescue practitioners are allowing those customers with unused flight tickets starting with 161, and who elected to become creditors, the opportunity to revoke their election and extend the value of their tickets instead in order for them to make a future booking until 30 November 2021 with Comair, if they wish to do so.

Customers listed in Annexure B as creditors, and who want to change their election, should e-mail creditorsclaims@comair.co.za and provide their booking reference or ticket number.

Tickets Purchased via a Third Party

Persons who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 30 November 2020 from a third party (i.e. a ticket which does NOT start with 161), should direct their queries to the travel agent, British Airways or the partner airline from whom the ticket was initially booked. A list of contact details for Comair’s travel and airline partners is available here.

International and Packaged Bookings

Affected persons should expect further communication from Comair and the business rescue team where:

  1. an airline ticket was purchased with Vitality on Emirates, Qantas or British Airways International,
  2. a hotel booking was purchased via Vitality,
  3. a hotel booking with or without extras (such as airport transfers and experiences) was purchased on kulula.com, on mtbeds or kulula Holidays,

and any of these bookings was cancelled with a refund requested.

Any further queries in this regard can be directed to unflownticketholders@comair.co.za and the business rescue practitioners will address same in due course.