Unused Reservations

Persons with unused reservations booked with kulula.com or British Airways (operated by Comair) or via Comair’s channels, affected by Comair’s business rescue proceedings should take note of the below:

Tickets Purchased via Comair Channels (i.e. a ticket number starting with 161)

Persons who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 31 October 2020 with a ticket number starting with 161, would have had an opportunity to complete and submit the Customer Election Form by 17 June 2020 as communicated via email, the company’s website, travel agents and the media.

Customer election forms were accepted until Sunday, 21 June 2020. The customer election process has now been closed and the business rescue team will not process any further customer elections or requests.

Persons who have elected to keep the value of the booking, will be able to make a future booking with Comair, subject to availability and difference in rates, fares and/or taxes, via our Contact Centre or your travel agency. Our Contact Centre will reopen when Comair resume operations.

Persons who have elected to become a creditor of the Company will be treated as such, and their claim for a refund will be subject to the provisions of the Company's business rescue plan, if approved. For more information on the rights that creditors enjoy please refer to section D of the Notice to Affected Parties, in terms of Section 129 of the Companies Act 71 of 2008, available under the Statutory Notices

Where no election form was received by the 21st of June 2020, the value of the booking will remain valid and can be used to make a future flight booking until 31 October 2021 with Comair, subject to availability and difference in rates, fares and/or taxes, via our Contact Centre or your travel agency. Our Contact Centre will reopen when Comair resume operations.

Tickets Purchased via a Third Party

Persons who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 31 October 2020 from a third party (i.e. a ticket which does NOT start with 161), should direct their queries to the travel agent, British Airways or the partner airline from whom the ticket was initially booked. A list of contact details for Comair’s travel and airline partners is available here.

International and Packaged Bookings

Affected persons should expect further communication from Comair and the business rescue team where:

  1. an airline ticket was purchased with Vitality on Emirates, Qantas or British Airways International,
  2. a hotel booking was purchased via Vitality,
  3. a hotel booking with or without extras (such as airport transfers and experiences) was purchased on kulula.com, on mtbeds or kulula Holidays,

and any of these bookings was cancelled with a refund requested.

Any further queries in this regard can be directed to unflownticketholders@comair.co.za and the business rescue practitioners will address same in due course.