To Fly. To Serve. This is our promise to our British Airways customers and means we put British Airways customers first in everything we do – from the decisions we make to the actions we take.
As British Airways, we:
- Keep our promises – If we say we'll do something, we do it.
- Look the part – Ours is a contemporary, understated style.
- Do things properly – We do the right things for the right reasons and to a high standard.
- Find solutions – We solve problems inventively and work flexibly within a framework.
- Treat everyone as an individual – We respect differences and add a personal touch.
As franchise partner of British Airways Plc and a member of the oneworld® alliance, we offer customers seamless connections to an international route network and serve local and regional customers with the same premium standards in mind. Customers can enjoy the the benefit of joining the British Airways Executive Club, which aims to recognise and reward frequent flyers.